01
Privacy Policy
We collect only the information needed to operate the store, process orders,
provide customer support, and improve the shopping experience. This may include
your name, email address, phone number, delivery address, order history, and
account login details when you choose to register.
We do not sell customer personal information. We may share necessary details
with trusted service providers such as payment processors, delivery partners,
hosting providers, and support tools so they can perform services for House of Tea.
02
Cookies
Our website may use cookies or similar local storage to remember your cart,
language preference, login session, and basic site settings. These tools help
the website function smoothly and keep your shopping bag available while browsing.
You can control cookies through your browser settings. Some features, such as
cart persistence or checkout, may not work properly if essential cookies or
local storage are disabled.
03
Shopping Terms
Product information, images, pricing, and availability are provided as accurately
as possible. Because tea is a natural product, appearance, aroma, and tasting
experience may vary slightly by batch, storage, and brewing method.
Placing an order means you confirm that the contact, delivery, and payment
details provided are accurate. We reserve the right to refuse, cancel, or review
orders that appear incomplete, duplicated, fraudulent, or affected by obvious
pricing or stock errors.
04
Payments
House of Tea supports selected payment methods shown at checkout. Card and
digital wallet details are handled through secure payment providers and are not
stored directly on this website.
Order totals are calculated by our backend using current product prices and
quantities. Payment confirmation may depend on the payment provider's approval,
webhook, or transaction status update.
05
Returns & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Orders that have already been packed, dispatched, or specially prepared may not
be eligible for cancellation.
For hygiene and quality reasons, opened tea products may not be returnable unless
they are faulty or incorrectly supplied. Teaware may be reviewed for return
when unused, undamaged, and in their original condition.
06
Accounts
Customers may browse and place orders as guests where guest checkout is available.
Registered accounts can help manage details and order history, but account
creation is optional unless a specific service requires sign-in.
You are responsible for keeping your login details confidential. If you believe
your account has been accessed without permission, please contact us promptly.
07
Contact
For privacy, order, payment, or policy questions, contact House of Tea customer
support. Please include your order reference when asking about an existing order
so we can help more quickly.
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